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Shipping & Delivery
It is always good to know some basic shipping and delivery information when placing an order with us. Listed below is information such as shipping methods offered, packaging and delivery services, along with how to handle returns. We want you to feel confident that you are knowledgeable about all aspects of the process.
Delivering superior service no matter where you are
Shipping includes anywhere within the U.S. and Canada as well as other North and South American countries. Online orders are limited to shipping within the U.S. and Canada. All FedEx shipping methods are available to accommodate a reseller’s timeline, and freight services are used whenever competitive in pricing. Keep production time in mind as a factor for delivery time. Business days do not include weekends or U.S. holidays.
Ex works Carlisle
Shipping on a reseller’s account is possible for both online and offline orders. The reseller agrees to pay shipping costs as well as any additional charges for special handling or any correctional charges (assessorial charges). No pricing is possible if a product is shipped on the reseller’s account. Special discounts with our shipping providers offer competitive costs to resellers, but if shipped on their account the cost might be higher.
Blind shipping and drop shipping are available as well as distribution. Shipments leaving the U.S. cannot be blind shipped.
Ordered items are packed in the most convenient way unless otherwise specified. Special packing is available for hardware sets packed and boxed individually together with flags, for distributions, or as preparation for the reseller’s own distribution. Additional charges may apply for special packing.
Offline quote and sales order estimates are possible and can be adjusted with the final invoice. Online order pricing is final. Additional charges such as address correction or return due to lack of pick up are charged to the reseller. We reserve the right to adjust shipping methods based on production volume to meet your delivery date without refunding production or shipping charges.
Tracking an Order
A tracking number will be e-mailed to the reseller by FedEx for both online and offline orders at the end of the day the order is shipped or the next morning. Resellers can also get the tracking number for online orders via their online account.
Delivery times vary based on the shipping method, ranging from morning to evening deliveries. See FedEx’s Ground Services Map for more information. End of day deliveries arrive until 7PM to residential addresses and until 5PM to commercial addresses. Some deliveries may require a signature or a person available for delivery, so lack of availability could cause delivery delays.
We require the reseller to inspect their products upon receipt. Any obvious manufacturing defects must be reported immediately before the product is used. By accepting a package, the reseller agrees that the products arrived without visible shipping damage. If shipping damage is suspected, the package should be signed for delivery as damaged and Tex Visions must be contacted immediately. Failure to sign for a package as damaged or to contact Tex Visions within 3 business days will be treated as a warranty claim and is subject to our warranty policy.
Custom printed materials and hardware may not be returned. A re-stocking fee will be applied to all returned, undamaged, unused products. The reseller will be responsible for any shipping charges associated with the return. No refunds will be granted before full inspection. Tex Visions must be contacted within 3 business days of receipt of products to be eligible to receive a Return Merchandise Authorization (RMA) number and return the product.