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Here at Tex Visions, we understand that defects happen. We have developed a warranty to aid in the replacement or repair of any manufacturing defects along with limited warranty periods for hardware and printed products being used indoors or outdoors.
Giving you the peace of mind you need
We always guarantee the functionality and quality of our products when used in observance of our product specific assembly instructions, warning labels, and disclaimers. If these are not followed closely, damage to the unit, injury, or death may result, voiding all warranties.
Tex Visions has warranty policies in place to protect against manufacturing defects. Obvious manufacturing defects must be reported before the product is used. Resellers will be responsible for shipping the product to Tex Visions. Upon delivery, Tex Visions will inspect the product. If the claim is judged to be a manufacturing defect, the product will be repaired and/or replaced. The product will then be returned via standard ground shipping free of charge. Any expedited shipping charges are not covered by this warranty policy. Free replacement products will be shipped only after inspection of the damaged product.
If the claim is judged not to be a manufacturing defect, the reseller will be informed. The reseller is responsible for the cost, including shipping cost, if they choose to have us repair and/or replace the product. Claims not covered under the warranties include, but are not limited to:
- Failure to follow assembly instructions, warnings, and/or disclaimers
- Normal wear and tear, including industry standard fading
- Misuse and unauthorized alteration of product
- Loss, theft, or vandalism
- Natural disasters, storms, and strong winds
- Transportation damages
- Prints or hardware used with prints or hardware not sold or produced by Tex Visions
Tex Visions reserves the right to make final judgment on any warranty disputes, which includes final determination of the nature and cause of damage as well as final determination of warranty solution and response.
All prints produced by Tex Visions have a warranty period. Prints for indoor use have a limited warranty of 1 year and prints for outdoor use have a limited warranty of 6 months. Hardware for outdoor use comes with a limited warranty of 6 months and hardware for indoor use comes with a limited warranty of 1 year against manufacturing defects.