Warranty

Tex Visions stands behind the quality and workmanship of our products. Our limited warranty covers eligible products against manufacturing defects when the products are used, assembled, installed, and maintained according to applicable instructions, warnings, specifications, and their intended use. If you believe something is wrong with your product, please contact us. We'll work with you to understand the issue and determine the appropriate resolution.

Quick Answers

• Indoor products: Limited warranty against manufacturing defects for 1 year.
• Outdoor products: Limited warranty against manufacturing defects for 6 months.
• What is covered: Manufacturing defects affecting the quality or functionality of an eligible product.
• What is not covered: Misuse, improper assembly or installation, normal wear and tear, environmental damage, unauthorized modifications, and other conditions outside the manufacturing process.
• What should I do? Contact us as soon as possible, preferably before using or installing a product you believe may have a defect. Photos and other information may help us evaluate the issue.
• How are claims resolved? Depending on the circumstances, we may provide replacement parts or hardware, repair the product, replace the affected product, or provide another appropriate resolution.

Warranty Coverage

Our limited warranty covers eligible products against manufacturing defects that affect the quality or functionality of the product.

Products should be used, assembled, installed, and maintained according to the applicable product instructions, warnings, specifications, and intended use. Damage or failure resulting from conditions outside the manufacturing process is generally not covered.

Warranty Period

Warranty coverage begins upon delivery unless a different warranty period is stated for a particular product.

Printed Products

Indoor prints: Printed products intended for indoor use are covered by a limited warranty against manufacturing defects for 1 year.

Outdoor prints: Printed products intended for outdoor use are covered by a limited warranty against manufacturing defects for 6 months.

Hardware

Indoor hardware: Hardware intended for indoor use is covered by a limited warranty against manufacturing defects for 1 year.

Outdoor hardware: Hardware intended for outdoor use is covered by a limited warranty against manufacturing defects for 6 months.

A product-specific warranty stated on the applicable product page, quotation, or other written agreement may provide different coverage or warranty periods.

What the Warranty Does Not Cover

Warranty coverage does not include, but is not limited to:

• Failure to follow applicable assembly, installation, or use instructions, warnings, or product specifications.
• Normal wear and tear, including normal or industry-standard fading and weathering.
• Damage resulting from misuse, abuse, neglect, or unauthorized modification.
• Damage or loss resulting from theft, vandalism, accidents, or improper handling.
• Damage resulting from storms, excessive wind, natural disasters, or other environmental conditions outside the product's intended use or specifications.
• Damage occurring during transportation after the product has been transferred to the carrier, except where otherwise covered by an applicable shipping or fulfillment claim.
• Damage or failure resulting from combining Tex Visions products with products, components, hardware, or materials not sold or approved by Tex Visions.
• Products used outside their intended application or in conditions exceeding applicable product specifications.

How to Submit a Warranty Claim

If you believe your product has a manufacturing defect, contact Tex Visions as soon as possible. When practical, please contact us before the product is used or installed.

Please provide your order information and a description of the issue. Photos, measurements, installation information, or other details may be requested to help us evaluate the claim.

In some cases, the issue can be resolved without returning the entire product. Depending on the circumstances, we may provide replacement parts or hardware, repair instructions, repair the affected product, replace the affected product, or provide another appropriate resolution.

Inspection and Warranty Determinations

Tex Visions may request that a product be returned for inspection when an inspection is reasonably necessary to determine whether a claim is covered and to identify the cause of the reported issue.

If a product is returned for inspection, Tex Visions will provide return instructions. Unless otherwise agreed, the customer is responsible for shipping the product to Tex Visions for inspection.

If the issue is determined to be a covered manufacturing defect, Tex Visions will cover the reasonable cost of standard ground shipping for the repaired or replacement product. Expedited shipping charges are not covered unless otherwise agreed.

If an inspection determines that the issue is not covered by the warranty, we will notify you before proceeding with chargeable repair or replacement work. If you choose to have Tex Visions perform repair or replacement work that is not covered by the warranty, you are responsible for the applicable costs, including shipping.