Returns

We understand that sometimes an order doesn't work out as planned. Our return policy is designed to make the process straightforward while recognizing that some Tex Visions products are made or finished specifically for individual orders and cannot be returned to inventory.

Quick Answers

• Stock prints: Eligible stock prints may be returned within 30 days of delivery if they are unused, undamaged, complete, and in sellable condition. A 20% restocking fee applies.
• Custom prints: Because custom prints are produced or finished specifically for your order, they cannot be returned.
• Stock hardware: Eligible stock hardware may be returned within 30 days of delivery if it is unused, undamaged, complete, and in sellable condition. A 20% restocking fee applies.
• Custom-cut hardware: Hardware that has been custom-cut to your specifications generally cannot be returned because it cannot be resold.
• Return shipping: Customers are responsible for the cost of shipping eligible returns back to Tex Visions.
• Inspection: Returned products must be inspected before a refund is issued.
• Restocking fee: A 20% restocking fee applies to eligible stock product returns. Tex Visions may waive or reduce the fee in individual cases at its discretion.
• Damaged, defective, or incorrect products: If your product arrives damaged, has a manufacturing defect, or does not match your order, please contact us. These situations may be handled under our Warranty Policy or through another appropriate resolution.

Eligible Returns

Eligible returns must be requested within 30 days of delivery. Products must be unused, undamaged, complete, and in sellable condition when returned.

Because Tex Visions supplies both stock and custom products, return eligibility depends on how the product was produced or prepared.

Stock Prints

Stock prints are products that have already been printed and finished and are available for fulfillment without additional customer-specific production.

Eligible stock prints may be returned within 30 days of delivery if they are unused, undamaged, complete, and in sellable condition. A 20% restocking fee applies.

Custom Prints

Custom prints require cutting, sewing, finishing, or other production work specific to the customer's order.

Because these products are produced or finished specifically for the customer, custom prints generally cannot be returned simply because they are no longer wanted or were ordered incorrectly.

This does not affect your rights under our Warranty Policy when a product has a covered manufacturing defect, arrives damaged, or does not conform to the order.

Stock Hardware

Stock hardware includes hardware that has not been custom-cut or otherwise specifically prepared for an individual order.

Eligible stock hardware may be returned within 30 days of delivery if it is unused, undamaged, complete, and in sellable condition. A 20% restocking fee applies.

Custom-Cut Hardware

Custom-cut hardware is cut or prepared to specific dimensions or requirements for an individual order.

Because custom-cut hardware generally cannot be returned to inventory and resold, it is not eligible for standard returns.

Custom-cut hardware remains eligible for applicable warranty coverage when the issue involves a covered manufacturing defect.

Return Shipping and Inspection

Customers are responsible for standard shipping costs associated with returning an eligible product unless otherwise agreed by Tex Visions.

All returned products must be received and inspected before a refund is issued. If the returned product does not meet the requirements of this policy, we will contact you regarding the available options.

Customers are responsible for securely packaging returned products. Tex Visions may not be responsible for damage that occurs during return shipment as a result of inadequate packaging.

Restocking Fees

A 20% restocking fee generally applies to eligible stock product returns.

Tex Visions may waive or reduce the restocking fee at its discretion in individual cases. Any waiver or reduction applies only to the specific return for which it is granted and does not modify this policy for future returns.

How to Request a Return

Contact Tex Visions customer service before sending a return. We will confirm whether the product is eligible and provide return instructions.

Do not send a return without authorization or return instructions from Tex Visions.

Return Address:
Tex Visions
ATTN: Returns
10 Pine Hill Drive
Carlisle PA 17013

When requesting a return, please provide your order information and identify the products you would like to return. Additional information or photos may be requested when necessary to determine eligibility.